Tuesday 29 November 2011

Complaint Received--Need Additional Information Essential Letter

Return Address Goes Here

Date

<Recipient Address Goes Here>

<Salutation (greeting) Goes Here>


This letter is to inform you that we have received your <inquiry/complaint> concerning <nature of complaint>.  Before we can resolve this matter we need <what is needed>.

As soon as we receive this information, we will investigate the matter and respond to you no later than <time frame>.
<Contingency actions.>

Thank you for your cooperation and patience while we resolve this matter.

<Closing Goes Here>

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