Return Address Goes Here
Date
<Recipient Address Goes Here>
<Salutation (greeting) Goes Here>
I was sorry to hear <nature of problem>. I'd like to clarify. <Clarification of your position.>
<Optional offer of alternative.>
I apologize for any inconvenience this misunderstanding may have caused. Thank you for understanding. We look forward to serving you in the future.
<Closing Goes Here>
Date
<Recipient Address Goes Here>
<Salutation (greeting) Goes Here>
I was sorry to hear <nature of problem>. I'd like to clarify. <Clarification of your position.>
<Optional offer of alternative.>
I apologize for any inconvenience this misunderstanding may have caused. Thank you for understanding. We look forward to serving you in the future.
<Closing Goes Here>
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