Tuesday 29 November 2011

Customer Misunderstanding Essential Letter

Return Address Goes Here

Date

<Recipient Address Goes Here>

<Salutation (greeting) Goes Here>


I was sorry to hear <nature of problem>.  I'd like to clarify.  <Clarification of your position.>

<Optional offer of alternative.>

I apologize for any inconvenience this misunderstanding may have caused.  Thank you for understanding.  We look forward to serving you in the future.

<Closing Goes Here>

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