Return Address Goes Here
Date
<Recipient Address Goes Here>
<Salutation (greeting) Goes Here>
This letter is to inform you that we have received your <inquiry/complaint> about <nature of complaint>. We are currently investigating the circumstances surrounding your problem and will have a response for you as soon as we get all the facts. In any case, you will hear from us again, no later than <date>.
<Contingency actions.>
Thank you for your patience while we clear up this matter.
<Closing Goes Here>
Date
<Recipient Address Goes Here>
<Salutation (greeting) Goes Here>
This letter is to inform you that we have received your <inquiry/complaint> about <nature of complaint>. We are currently investigating the circumstances surrounding your problem and will have a response for you as soon as we get all the facts. In any case, you will hear from us again, no later than <date>.
<Contingency actions.>
Thank you for your patience while we clear up this matter.
<Closing Goes Here>
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