Letter Apologizing for Overbilling Error on Invoice. Results from Customer Complaint. New Invoice Issued Delux Letter

APOLOGY TO CUSTOMER FOR BILLING ERROR: CHARGED TOO MUCH, CUSTOMER COMPLAINED:

[DATE, ex. Wednesday, June 11, 1998]

[NAME, COMPANY AND ADDRESS, ex.

John Smith

X.Y.Z Inc.

1234 First Street

Suite 567

Any city, Any state  85245]

Dear [NAME, ex. John Smith],

Thank you for your [STATE FORM OF COMMUNICATION, ex. telephone call yesterday], which prompted me to check our records.  You are absolutely correct.

In error, we have over-billed you by $[AMOUNT] on invoice #[ INVOICE NUMBER].  [STATE NATURE OF ERROR, ex. Instead of charging you for the four units you ordered and were shipped to you, we charged you for five.]  Please accept my apologies.

I have immediately nullified the incorrect invoice ([INVOICE NUMBER, ex. #A423F]) and issued you a new one as follows:

[LIST NEW INVOICE DETAILS, ex.

                4 Magnaflux compressors @ $5,000                         $20,000

                Tax @ 5%                                                                                1,000

                Total                                                                                      $21,000]

Let me assure you that I will personally inspect our invoices to you in the future to ensure that there will be no further errors.  {STATE INCENTIVE, IN ANY, ex. Since I feel embarrassed over the matter, I will offer you a 5% discount on your next order.}  Feel free to contact me at XXX-XXXX if there are any other issues you wish me to address.

Sincerely,

[YOUR NAME, ex. Jill Jones]

Posted in: Delux Letters,Letters